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Fortress Storage - Villa Rica

31 Waterford Drive, Villa Rica, GA 30180

770.574.6124

Current Customers: 770.456.0744

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Facility Reviews Summary

3 Stars - 3 Reviews

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I have been calling the emergency number since 3:45am

Belinda Robertson

January 4, 2019

I have been calling the emergency number every 5 minutes since 3:45am with no response. It is now 4:30am is anyone willing to reimburse this missed run? Is anyone willing to explain to the dispatcher again why they have to find another truck to meet their client's needs at 4am. Management this isn't just our paycheck at stake. We like you and want to continue doing business with you but we need to hear from you not just Ms. Charlotte, you need a backup plan - lets talk. Writing a review like this is not my style - but I need to hear from you.

Reply from Manager on January 4, 2019

Hi Belinda, we are so sorry for any inconvenience and lost business that has occurred because of this. We have sent you an email further discussing this, when you have the chance please respond to that email. Once again we are deeply sorry that this has happened and we are looking for a possible fix.

24hour access only true when it doesn't rain.

Belinda Robertson

July 16, 2018

Ms. Charlotte is wonderful, very helpful and attentive. The issue has been for my 1-1/2 years of residency is when there is a slight chance of a thunderstorm - this is the only building in Villa Rica that loses power, so the gate is locked shut and you are denied 24hour access and there is an emergency call number - but I never get an answer between 4am - 9am when I actually need help.

Reply from Manager on July 16, 2018

I am sorry you had trouble having access to the site. Thank you for bringing it to my attention that the after hours emergency line is not being properly handled. Charlotte is on site. We just replaced the concrete with a new wire and battery back up system. Hopefully this will solve the problem .

Best in Villa Rica

August 15, 2016

Very professional management and always clean facility. We will rent again when needed.

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