Facility Reviews Summary

I have been calling the emergency number every 5 minutes since 3:45am with no response. It is now 4:30am is anyone willing to reimburse this missed run? Is anyone willing to explain to the dispatcher again why they have to find another truck to meet their client's needs at 4am. Management this isn't just our paycheck at stake. We like you and want to continue doing business with you but we need to hear from you not just Ms. Charlotte, you need a backup plan - lets talk. Writing a review like this is not my style - but I need to hear from you.

Ok so back in July 2018 when the gate access was a big issue for us, I went into the office to address concerns. There I met Steven Banks he introduced himself as the district manager and gave me his card and said to call him if emergency number doesn't work.. Ha Ha Ha.. The joke is on me because he doesn't answer the phone and doesn't clear his voicemail so you could never leave a message. I've tried calling him at 4 and 5 in the morning several times..

Again no complaints about Ms Charlotte when she is available. However, I see than changes were made on the grounds if the facility but still DO NOT HAVE ACCESS TO OUR WORK VEHICLE WHEN ITS RAINING! And owener has not reached out to us yet when this issue is costing us loss of money and contracts. Why?

Our new RV was stolen from the facilty. We were told gates were broken and kept open for more than 6 days. Ms Charlotte is helpful but no response at all from Owner or sense of urgency to get video to police Dept.

Ms. Charlotte is wonderful, very helpful and attentive. The issue has been for my 1-1/2 years of residency is when there is a slight chance of a thunderstorm - this is the only building in Villa Rica that loses power, so the gate is locked shut and you are denied 24hour access and there is an emergency call number - but I never get an answer between 4am - 9am when I actually need help.

Very professional management and always clean facility. We will rent again when needed.